The FQDN of Avaya Aura® Device Services.

The FQDN of Avaya Aura® Web Gateway.

The cluster that hosts the CoBrowse service.

To set this attribute, select Avaya Oceana® Cluster 4.

The cluster that hosts the CustomerManagement service.

To set this attribute, select Avaya Oceana® Cluster 1.

The deployment type that determines the memory size of processing units.

• For an Avaya Oceana® deployment that supports up to 4500 active agents, select OCEANA_3XLARGE.

• For an Avaya Oceana® deployment that supports up to 2000 active agents, select OCEANA_XLARGE.

• For an Avaya Oceana® deployment that supports up to 1000, 500, or 250 active agents, select OCEANA_LARGE.

• For an Avaya Oceana® deployment that supports up to 100 active agents, select OCEANA_SMALL.

The attribute that enables or disables the secure communications with the other services or snap-ins.

To make all inter-component calls over HTTPS, select true.

Salesforce.com accepts and authorizes applications connections through HTTPS. Therefore, you must configure Avaya Oceana® for HTTPS and start Avaya Workspaces through HTTPS. If you do not use HTTPS, agents cannot log in to Salesforce.com and Avaya Workspaces to automatically retrieve and view Customer details from Salesforce.com on Voice interactions.

The cluster that hosts Omnichannel Provider services.

To set this attribute, select Avaya Oceana® Cluster 3.

The cluster that hosts OceanaCoreDataService.

To set this attribute, select Avaya Oceana® Cluster 1.

The public or external FQDN of the Customer Management cluster. Use this attribute to support a reverse proxy.

The public or external FQDN of the OCPDS cluster. Use this attribute to support a reverse proxy.

The cluster that hosts the Unified Collaboration Administrator (UCA) service.

To set this attribute, select Avaya Oceana® Cluster 1.

The cluster that hosts Unified Collaboration Model (UCM) services.

To set this attribute, select Avaya Oceana® Cluster 1.

The location of the shared network folder that all Unified Agent clients can access to upload the logs when the agents select the Upload option.

The URI for accessing the cluster that hosts Customer Management Data Service.

Set this value to True to enable downloading all user-related data from Avaya Workspaces log files. The default setting is false.

Set this value to True to enable web chat file transfer. The default setting is false.

The URI for accessing the cluster that host OceanaCoreDataService.

Set this value to True to remove all user-related data from Avaya Workspaces log files. The default setting is false.

The timeout in seconds for which UnifiedAgentController waits before allowing the users to retry changing their User state.

The range of values for this attribute is from 20 seconds to 300 seconds, and the default value is 30 seconds.

Enable to disable the ability for an agent to remove stuck contacts. Set this value to True to allow agent to remove stuck interaction. The default setting is True.

The timeout in seconds for which UnifiedAgentController waits before allowing the users to remove the stuck contacts.

The range of values for this attribute is from 10 seconds to 300 seconds, and the default value is 20 seconds.