Avaya Oceana® provides the following sample Engagement Designer workflows:
Workflow |
Workflow name |
Voice workflow |
OceanaVoiceAssistedService |
Chat workflow |
OceanaChatAssistedService |
Email workflow |
OceanaEmailAssistedService OceanaEmailResumeService |
SMS workflow |
OceanaSMSAssistedService |
Web Voice workflow |
OceanaWebVoiceAssistedService |
Social Media workflow |
OceanaSocialAssistedService |
Messaging workflow |
OceanaMessagingAssistedService |
SelfService workflow |
OceanaVoiceSelfService |
Video workflow |
OceanaVideoAssistedService |
Generic Channel workflow |
OceanaGenericAssistedService |
Transfer workflow for Voice |
OceanaVoiceTransfer |
Transfer workflow for Chat |
OceanaChatTransfer |
Transfer workflow for Email |
OceanaEmailTransfer |
Transfer workflow for SMS |
OceanaSMSTransfer |
Transfer workflow for Web Voice |
OceanaWebVoiceTransfer |
Transfer workflow for Social Media |
OceanaSocialTransfer |
Transfer workflow for Messaging |
OceanaMessagingTransfer |
Transfer workflow for Video |
OceanaVideoTransfer |
Transfer workflow for Generic Channel |
OceanaGenericTransfer |
The sample workflows work out-of-the-box. You must get the provided sample workflows working in your solution before you begin to customize them.
For instructions on how to deploy the sample workflow for each channel, see the relevant sections in this document.
