Agents count |
The number of licensed agents. The default values for the respective deployment types are as follows:
For OCEANA_3XLARGE: 2000 For OCEANA_XLARGE: 2000 For OCEANA_LARGE: 2000 For OCEANA_MEDIUM : 1000 ForOCEANA_SMALL: 100
Note:
The default values are dependent on the deployment type. Changing the value affects the number of attachments allowed at a given time. The larger the value, the greater is the number of attachment requests that are allowed.
|
Attachment Public IP Address |
The IP address or FQDN for Avaya Workspaces for Avaya Oceana® agents to handle attachments, when the agents are located outside the customer intranet. |
Authorization Service Address |
The FQDN or the IP of the node or cluster where the authorization service is installed.
Note:
This is a required attribute for accessing UnifiedAgentController.
|
Available heap memory percentage threshold |
The attribute that defines a minimal safe percentage of available heap memory to the total current heap size. Oceana Monitor runs events if the actual percentage becomes lower than this threshold. Acceptable values are integers from 1 to 99. |
Deployment status of ChatMonitorPu |
The value that sets the deployment process. |
Maximum size of a downloaded attachment |
The attribute that defines a maximum size of a downloaded attachment in MB. A warning is shown if the size is greater than the threshold. Acceptable values are whole numbers. |
Outgoing REST request timeout |
The amount of time (in seconds) that service waits when sending outgoing REST requests. The default value is 20 seconds. |
Password for the Omnichannel Database |
The password for Omnichannel Database. |
Secure Connections to Omnichannel Database |
The attribute that toggles a secure connection to Omnichannel Database. To set this attribute, select true. |
Tasks In Queue Error Threshold |
The number of times tasks in a queue for executor exceed a threshold before a warning event is raised in Oceana Monitor.
Note:
The next warning event is raised only after the timeout of this attribute.
|
Tasks In Queue Error Timeout |
The amount of time (in minutes) since last raised warning event until raising of next warning event in OceanaMonitor for the same executor. |
Tasks In Queue Threshold |
The max number of tasks in queue for executor before starting of errors number calculation. |
Thread pool size for the Omnichannel Database |
The number of concurrent connections to the Omnichannel Database. You can select any number from 1 to 500. |
Toggle Secure Mode |
The attribute that toggles all secure connections, except the connection to Omnichannel Database. To set this attribute, select true. |
Username for the Omnichannel Database |
The user name for Omnichannel Database. |
Enable Centralized Logging |
The attribute that enables Centralized Logging after snap-in is installed. To set this attribute, select true. |
