This gateway ties accounts to a snap-in. The snap-in also uses this gateway when querying for account details.
Procedure
Start Omnichannel Administration Utility.
In the navigation pane, click SMS/Social.
Click SMS Configuration.
Click Create.
On the Account tab, perform the following steps:
In the Create Snapin section, in the Name field, enter the same name that you configured for SMS in the Messaging Snapin Key attribute of MessagingService or Snap-in Key attribute of the OceanaConfiguration service.
Click Create.
In the Snapin field, select the snap-in that you created.
Enter appropriate values in the remaining fields.
The following table provides a description of each field:
Field
Description
Name
An account name - Sent back to third-party snap-in when they request their gateways.
API ID
An API ID - Sent back to third-party snap-in when they request their gateways.
API URL
An API URL - Sent back to third-party snap-in when they request their gateways.
API Password
An API Password - Sent back to third-party snap-in when they request their gateways.
Extra1
An extra field - Sent back to third-party snap-in when they request their gateways.
Extra2
An extra field - Sent back to third-party snap-in when they request their gateways.
Snapin
The name of the third-party snap-in you want to link it to. Enter the name created in earlier steps.
Click Save.
Select the Details tab.
Create an entry for the gateway that you just added.
Enter appropriate values in the remaining fields.
The following table provides a description of each field:
Field
Description
Phone Number
A unique telephone number - Sent back to third-party snap-in when they request their gateways. The phone number is used later when sending a SMS through the sample vendor application.
Tag
A TAG to send messages with - Currently not used - One Off SMS Scenario.
Workflow
An Engagement Designer workflow - If none is supplied, the default flow is used. Used for routing SMS chats. Keep this field blank.
To meet your specific requirements, you can configure a specific Engagement Designer workflow through the Event Catalog tab in the Engagement Designer Admin Console, and specify the name of the workflow in this field.
If you configure a specific workflow by defining the workflow type and creating suitable Engagement Designer rules, you must also create a default rule to handle all cases that do not meet the criteria.
Description
A description of what to use the number for - Currently not used - One Off SMS Scenario.
Extra1
An extra field - Sent back to third-party snap-in when they request their gateways.
Gateway Account
The gateway account to link the telephone to.
Routepoint
Select a Route Point that you configured using Avaya Control Manager. Route Points are used to route SMS chats.
Important:
You must select a Route Point when configuring the SMS Gateway.
Priority
The priority from 1 to 100.
Attributes
Routing attributes of the telephone number. Used for routing SMS chats.
Review your configuration details.
In the Edit Attributes section, select the attributes which you want the incoming SMS messages to be routed.
