Configuring a Chat provider

Last Updated : Feb 23, 2022 |

About this task

Use this procedure to create a new Chat provider through Avaya Control Manager.

Before you begin

Ensure that Avaya Oceana® Cluster 1 is in the running and accepting state.

Procedure

  1. Log on to Control Manager.
  2. Navigate to Configuration > Avaya Oceana™ > Server Details.
  3. On the Avaya Oceana Server List page, do one of the following:

    • Double-click the administered Avaya Oceana® server.

    • Select the administered Avaya Oceana® server and click Edit.

  4. Select the Providers tab.
  5. Click Add.
  6. From Type, select Chat.
  7. In Name, keep the value OCP Chat.
  8. In Address, chat.
  9. Click Save.
  10. Restart the clusters to make the new provider available to Avaya Workspaces agents.