Deploy Avaya Oceana® clusters

Last Updated : Jul 17, 2019 |

Avaya Oceana® includes the following clusters:

  • Avaya Oceana® Cluster 1

  • Avaya Oceana® Cluster 2

  • Avaya Oceana® Cluster 3

  • Avaya Oceana® Cluster 4

  • Avaya Oceana® Cluster 5

  • Provisioning Cluster

Important:

These clusters are for the exclusive use of Avaya Oceana®. Therefore, do not install any third-party or custom Service Archives (SVARs) on these clusters.

For an Avaya Oceana® deployment that supports up to 100 active agents:

  • Do not create Avaya Oceana® Cluster 2 and Avaya Oceana® Cluster 5.

  • Install the following SVARs of Avaya Oceana® Cluster 2 on Avaya Oceana® Cluster 1:

    • AuthorizationService

    • AvayaMobileCommunications

    • BotConnector

    • UnifiedAgentContextService

    • UnifiedAgentController

  • Install the CRMGateway SVAR on Avaya Oceana® Cluster 1.

  • Install the ZangSmsConnector snap-in on Avaya Oceana® Cluster 3.

A cluster provides scaling by distributing the services across multiple Avaya Breeze® platform nodes. With this distribution of services, the system achieves overall throughput and avoids interruption in the event of failure. Clients access the services through a Cluster IP address that supports high availability.