EmailService attributes

Last Updated : Oct 13, 2020 |

Startup

Name

Description

Omnichannel Database Address

The IP address or FQDN of Omnichannel Database.

OmniResourceConnector Cluster

The cluster that hosts ORCRestService.

To set this attribute, select Avaya Oceana® Cluster 3.

Advanced

Name

Description

Filtering failure alarm threshold

The number of email transcript filtering requests that must fail in a 30-minute window before an alarm is raised. This value applies only if an email transcript filtering service is configured.

The range of values for this attribute is from 5 to 10000.

The following are the default values of this attribute:

  • For Small deployments, the default value is 5.

  • For Medium deployments, the default value is 20.

  • For Large deployments, the default value is 60.

  • For Extra Large deployments, the default value is 120.

  • For 3X Large deployments, the default value is 120.

Mailhandler thread's timeout value

The maximum time in seconds that an email handler thread must take to process a task before timing out and restarting. The task can be sending an email, reading an email, or reading mailboxes.

The default value of this attribute is 120 seconds.

You must restart the Avaya Breeze® platform nodes that contain EmailService for changes to the Mailhandler thread's timeout value attribute to take effect.

Password for the Omnichannel Database

The password for Omnichannel Database.

Secure Connections to Omnichannel Database

The attribute that toggles a secure connection to Omnichannel Database.

To set this attribute, select true.

Toggle Secure Mode

The attribute that toggles all secure connections, except the connection to Omnichannel Database.

To set this attribute, select true.

Use secure Ethernet interface

This attribute toggles EmailService to use the Avaya Breeze® platform Asset interface to communicate with the email server. By default, EmailService uses the Avaya Breeze® platform Management interface for communication with the email server.

Note:

The Avaya Breeze® platform Asset interface does not support TLS 1.2 or SMTPS Port 465.

You must restart the Avaya Breeze® platform nodes that contain EmailService for changes to the Use secure Ethernet interface attribute to take effect.

Username for the Omnichannel Database

The user name for Omnichannel Database.