This section provides information about capacities, hardware requirements, software requirements, and general planning considerations for Avaya Oceana® deployments.
Based on your solution requirements, install and commission the following components for Avaya Oceana®:
Component |
Supported release |
Avaya Aura® System Manager |
The Compatibility Matrix provides compatibility information for the Avaya products that are supported with the various releases of Avaya Oceana®. Access the Compatibility Matrix page at https://secureservices.avaya.com/compatibility-matrix/menus/product.xhtml. |
Avaya Aura® Communication Manager |
Avaya Aura® Call Center Elite |
Avaya Aura® Session Manager |
Avaya Aura® Application Enablement Services |
Avaya Experience Portal |
Avaya Control Manager |
Avaya Orchestration Designer |
Avaya Aura® Session Border Controller |
Avaya Proactive Outreach Manager |
Avaya Workforce Engagement Select |
Avaya Experience Platform™ (Public Cloud Workforce Engagement) |
Avaya Agent for Desktop |
Avaya Aura® Web Gateway |
Avaya Aura® Device Services |
Avaya Aura® Media Server |
Avaya Workplace Client |
Note:
The solution in production requires a dedicated AES application for Avaya Workspaces for Call Center Elite or Avaya Oceana®.
AES must not be shared with other CTI applications for Screen Pop, CRM integrations, and AWE integrations.
For the most recent information, see the individual product Release Notes available on https://support.avaya.com.
Ensure that all your server hardware and virtualization infrastructure meet the requirements.
Ensure that you have sufficient knowledge about the installation and configuration that you want to use in your solution.
