This section describes how to initially configure Avaya Oceana® to support Short Message Service (SMS) contacts. The chapter includes the procedures required to route SMS contacts, for more information about optional tasks or how to change default configuration, see Administering Avaya Oceana®.

Avaya provides the following two options:

• ZangSmsConnector Snap-in: To support Inbound and Outbound messaging through Avaya Oceana®.

• SMSVendorSnapin: To test SMS functionality without having to use a physical handset. SMSVendorSnapin uses the same REST messages that any third-party uses. It does not use live SMS traffic. It simulates sending new messages in to the Contact Center and logs the responses instead of sending them to customer numbers.