Omnichannel Administration Utility access configuration

Last Updated : Jan 31, 2022 |

Use the following checklist to configure access to Omnichannel Administration Utility so that you can open it by clicking the Launch OC Database Administration Client option in Avaya Control Manager.

Important:

This procedure is mandatory because it is the only supported method to open Omnichannel Administration Utility.

No.

Tasks

Description

1

For secure communication between Avaya Control Manager and Omnichannel Windows server

See Configuring access to Omnichannel Administration Utility.

2

Generate a certificate pfx file

See Generating a certificate pfx file.

3

Import the certificate pfx file

See Importing certificate pfx file to Omnichannel Database server.

4

Export the Certificate Authority file

See Exporting the Certificate Authority file.

5

Import the Certificate Authority as Trusted Root Certificate

See Importing the Certificate Authority as a Trusted Root Certificate Authority through the mmc application.

6

For non-secure communication between Avaya Control Manager and Omnichannel Windows server

See Performing non-secure communication between Avaya Control Manager and Omnichannel Windows server.