Deploy Avaya Breeze platform nodes overview

Last Updated : Mar 19, 2026 |

You can deploy the Avaya Breeze® platform nodes for the following clusters of Avaya Oceana®:

  • Avaya Oceana® Cluster 1

  • Avaya Oceana® Cluster 2

  • Avaya Oceana® Cluster 3

  • Avaya Oceana® Cluster 4

  • Avaya Oceana® Cluster 5

For an Avaya Oceana® deployment that supports up to 100 active agents:

  • Do not create Avaya Oceana® Cluster 2 and Avaya Oceana® Cluster 5.

  • Install the following SVARs of Avaya Oceana® Cluster 2 on Avaya Oceana® Cluster 1:

    • AuthorizationService

    • AvayaMobileCommunications

    • BotConnector

    • UnifiedAgentContextService

    • UnifiedAgentController

    Configure the Lightweight Directory Access Protocol (LDAP) server certificates for Avaya Oceana® Cluster 1 nodes.

  • Install the CRMGateway SVAR on Avaya Oceana® Cluster 1.

  • Install the ZangSmsConnector snap-in on Avaya Oceana® Cluster 3

Important:

  • To deploy Avaya Breeze® platform nodes and create clusters, you must have sufficient privileges in System Manager. For information about how to manage groups and roles for resources in System Manager, see Administering Avaya Aura® System Manager.

  • Deploy all Avaya Breeze® platform nodes on the same version of VMware ESXi.

Avaya Breeze® platform authorization

When a request is made between a client and a third-party server, an authorization token is passed with the request. The authorization is handled through the cluster that hosts AuthorizationService. Avaya Aura® Web Gateway and Avaya Aura® Device Services are examples of third-party servers. You must import the Avaya Breeze® platform Authorization Certificate on these servers if they are part of your solution.

Each Avaya Breeze® platform node in the cluster has a different Authorization Identity Certificate and when load balancing is enabled between the nodes, some requests are rejected. Therefore you must first replace the Authorization Identity Certificate on each Avaya Breeze® platform node with a single System Manager-generated Identity Certificate, and then import this common certificate on any servers in your solution that require this Identity Certificate.

This section includes procedures for creating the common certificate, importing it onto Avaya Breeze® platform nodes, and export it from Avaya Breeze® platform.