This section describes how to configure an Apache web server to host a sample Chat client for Avaya Oceana®. Use the sample Chat client to test Chat contacts, attribute-based Work Assignment, and Co-browse functionality.
When using the sample Chat client for testing, you must configure certain URLs and also need to change the workflow type or attributes before opening a chat.
Agents engaged with a customer on a Chat can initiate a Co-Browsing session. To initiate a Co-Browsing session, an agent can either click on the Co-Browsing URL or generate a session key and share the key with the customer.
Important:
Chat contacts must be associated with a Route point. You must ensure that the routePointIdentifier parameter in the chatLogin method, is populated in the webchat.js file that is part of the sample Chat client.
