This section describes how to use Avaya Control Manager to configure Communication Manager and Avaya Oceana® agent and Voice contact resources.
Note:
You can use Avaya Control Manager Conversation Sphere to import the Avaya Oceana® vectors. The vectors are available as .acs files. Download the .acs files from the Avaya DevConnect portal at http://www.avaya.com/devconnect. You must create the Communication Manager variables before importing the vectors. For information about how to import the .acs files, refer to the Avaya Oceana® Release Notes.
