The solution comprises different Operating Systems (OS), such as Linux, Windows, and Windows server hosting the EDM Context Store database. There are different procedures for each OS type.

Omnichannel Database Server is one of the Windows-based OS applications in the core suite of products. This server runs the Omnichannel Database software, including the database that contains the digital channel media history information with the configuration items for digital channels.

For security, Avaya provides the following guidance and configuration instructions for this server:

• Secure Remote Access

• Antivirus Software Scanning Guidelines

• Firewall Guidelines

The other Windows-based server in the core solution is Avaya Control Manager. For more information about security guidelines and recommended security practices, see the respective product documentation. Communications from the Avaya Control Manager Server to the Avaya Oceana® component, Unified Contact Center Administration (UCA), are fully secured using https and token-based authorization.

Avaya Analytics™ is a core application suite on the core solution, running Linux-based OS application servers in a Kubernetes environment hosted on VMware.