Adding Callback applications in Experience Portal

Last Updated : Mar 16, 2026 |

About this task

You can add the following applications to Experience Portal and ensure that the shared UUI option is set for these applications:

  • OceanaCallback

  • Outbound Callback

Procedure

  1. On the Experience Portal Manager (EPM) web console, click System Configuration > Applications.
  2. In the Applications page, click Add.
  3. In the Name field, specify a name for the application.
  4. In the VoiceXML URL field, enter the following URI:

    http://<AppServer> IP address>:7080/OceanaCallback/Start

    <AppServer IP address> is the IP address of the application server hosting the OceanaCallback application.

  5. Click Verify to ensure the OceanaCallback application is deployed correctly.
  6. Under the Speech Servers area, do the following:
    1. In the TTS field, select the speech server configured on the Speech Servers page.
    2. Move the required value from the Voices list to the Selected Voices list.
  7. In the Application Launch field, do the following:
    1. In the Called Number field, enter a number that you dial to start the application.
    2. Click Add.
  8. Click Advanced Parameters and do the following:
    1. In the Generate UCID field, select Yes.
    2. In the Operation Mode field, select Shared UUI.
    3. In the Transport UCID in Shared Mode field, select Yes.
  9. Click Save.
  10. In the Applications page, click Add.
  11. In the Name field, specify the name of the Outbound Callback application that you noted down from the Avaya Callback Assist Administration interface.
  12. In the Type field, select CCXML.
  13. In the CCXML URL field, enter the following value:

    http://<IP address of the Callback Assist server>:8080/CBAScripts/cbaCallControl

  14. Under the Speech Servers area, in the TTS field, select No TTS.
  15. In the Application Launch field, select Outbound.
  16. Click Advanced Parameters and do the following:
    1. In the Generate UCID field, select Yes.
    2. In the Operation Mode field, select Shared UUI.
    3. In the Transport UCID in Shared Mode field, select Yes.
  17. Click Save.