The attribute that determines whether the error handled instances are treated like successfully completed instances for delete operation.

To set this attribute, select true.

The cluster that hosts the BotConnector service.

• For an Avaya Oceana® deployment that supports up to 100 active agents, select Avaya Oceana® Cluster 1.

• For an Avaya Oceana® deployment that supports up to 4500, 2000, 1000, 500, or 250 active agents, select Avaya Oceana® Cluster 2.

The attribute that enables or disables the deletion of completed instances.

If you set this attribute to true, the completed instances are deleted immediately after completion. If you set this attribute to false, the completed instances are deleted periodically based on the Number of days the data user want to retain property.

The cluster that hosts Context Store services.

To set this attribute, select Avaya Oceana® Cluster 1.

The cluster that hosts the CustomerManagement service.

To set this attribute, select Avaya Oceana® Cluster 1.

The attribute that specifies the service profile for WebRTC debugger.

The attribute that specifies the type of deployment.

Select Oceana deployment or Breeze only deployment.

The attribute that specifies the FQDN/IP of Engagement Call Control server.

Error rate threshold percentage is 50%.

Host address of the Primary Experience Portal Manager.

Host address of the Secondary Experience Portal Manager.

Experience Portal Manager username.

Experience Portal Manager user password.

The prompt language that Avaya Aura® Media Server supports.

To set this attribute, enter the value en_us.

The value sets the limit for the number of errors or error handled instances to be retained in the system for the duration set by 'Number of days the user wants to retain error instances'. The default value is 2000. Increasing this value has impact on the disk usage and performance.

The number of latest WFI's to be shown on the Instance tab.

To set this attribute, enter the value 200.

The retry time in seconds to get database connection after call reconstruction.

To set this attribute, enter the value 20.

The attribute that enables or disables the inclusion of Avaya Aura® Media Server.

To configure Avaya Oceana® for Web Voice/Video, set the value to true.

The attribute to cleanup completed instances, 0 - means user wants to cleanup completed instances which are 15 minutes old, 1 - means user wants to cleanup completed instances which are 1 day old.

The attribute that controls the number of days the ED flows remain active.

This attribute is significant for contact types such as email and generic channel where it is not necessary to route immediately to agents.

For example, if an agent is unavailable to service emails on a particular day, then the next day, the flows are removed from ED and the contact cannot reach the agent.

The attribute to clear the cleanup runs, 0 - means user wants to cleanup the runs which are 15 minutes old, 30 - means user wants to cleanup the runs which are 30 days old.

The attribute to cleanup error instances, 0 - means user wants to cleanup error instances which are 15 minutes old, 7 - means user wants to cleanup error instances which are 7 days old.

0 - means user want to cleanup last agent records which are 15 minutes old, 30 - means the user wants to retain the last agent records for contacts for 30 days. When the same customer calls back in 30 days or less, the customer can be routed to the same agent if required. This data is removed after 30 days.

Error rate is calculated for instances more than 25.

Increase or decrease as appropriate based on load. Minimum is 10 and maximum is 50.

The Site ID of the BotConnector service followed by :FriendlyName. For example, iasljety4so7:FriendlyName.

The cluster that hosts Unified Collaboration Administrator (UCA) services.

To set this attribute, select Avaya Oceana® Cluster 1.

The cluster that hosts Unified Collaboration Model (UCM) services.

To set this attribute, select Avaya Oceana® Cluster 1.

The attributes that you must set while configuring Voice Self Service through Call Center Elite.

The cluster that hosts the Work Assignment snap-in.

To set this attribute, select Avaya Oceana® Cluster 1.

The IP address or FQDN of the cluster that hosts AuthorizationService.

Maximum Collaboration Designer Base.

Maximum Collaboration Designer Developers.

IVR task feature.

URL used to login Salesforce Account.

User Name used to login Salesforce Account.

User Password used to login Salesforce Account.

User Password SecurityToken used to login Salesforce Account.

The Client ID for login Salesforce Account.

The Client Secret for login Salesforce Account.

This value indicates that centralized logging is needed by the snap-in. Enables centralized logging after the snap-in is installed.