Use this procedure to start Oceana Customer Management Tool from the Avaya Control Manager web interface. Oceana Customer Management Tool (OCMT) is a ClickOnce application. You must open the Oceana Customer Management Tool using the browser with which you downloaded the ClickOnce application.
Before you begin
Ensure that you have downloaded and installed the following:
OmniDB server certificate in the trust store of the client's machine.
Root CA certificate used to create the OmniDB certificate in the trust store of the client's machine.
.Net framework that matches the .Net framework version of the OCMT client on the client's machine.
Procedure
On the Avaya Control Manager webpage, click Configuration > Avaya Oceana™ > Omnichannel Administration.
Click Launch Customer Management Client.
The system starts Oceana Customer Management Tool.
