Use this procedure to import customer data into Avaya Oceana®.
Before you begin
Import customer data to Oceana Customer Management Tool from a text file or ODBC database.
Perform a customer match check to determine whether the records in the Customer Data table match a customer record.
Procedure
On the Oceana Customer Management Tool interface, click Import customer data.
On the Customer Settings page, click the Import to Oceana tab.
To replace the customer information in the database, do one of the following:
To overwrite the information of all customers in the Customer Data table, select the Overwrite existing customer data with new customer data check box.
To overwrite the information of specific customers, select the check boxes for the customers in the Overwrite data column.
Click Import Customer Data to Oceana.
The Import customer data window displays a message summarizing the import status.
