Configuring secure communication to customer CRM entity

Last Updated : Mar 18, 2019 |

About this task

Use this procedure to install trusted certificate while configuring a secured communication to any external customer CRM entity.

Procedure

  1. In your web browser, open the following URL:

    https://<connection url of CRM entity>

  2. From your web browser, download the relevant certificate.
  3. On the System Manager web console, click Elements > Avaya Breeze® > Cluster Administration.
  4. On the Cluster Administration page, do the following:
    1. Select the check box for the cluster containing the Avaya CRMGateway.
    2. Click Certificate Management > Install Trusted Certificate.
  5. On the Install Trusted Certificate page, do the following:
    1. Browse and locate the certificate.
    2. Click Retrieve Certificate.
    3. Click Commit.
  6. Restart the Avaya Breeze® platform nodes that are added to the cluster containing the Avaya CRMGateway snap-in.