AOC Base

Number of AOC Admin Users.

Number of AOC Agent Desktop Users.

Number of AOC Analytics Users.

Number of AOC Chat Users.

Number of AOC Co-Browse Users.

AOC Core Components.

Number of AOC Digital Audio Users.

Number of AOC Email Users.

Number of AOC Customer Interactions.

Number of AOC Phone Users.

Number of AOC Social Media Users.

Number of AOC SMS Users.

Number of AOC Supervisor Users.

Number of AOC Video Users.

Number of AOC SDK Workspace Users.

Number of AOC Workspaces Users.

The cluster containing the Omnichannel Provider Data Services service.

The cluster that hosts Omnichannel Provider services.

To set this attribute, select Avaya Oceana® Cluster 3.

The attribute that enables or disables status check on the Omnichannel Provider connection every 60 seconds.

• To enable status check, keep the default value true.

• To disable status check, select false.

The cluster that hosts Context Store services.

To set this attribute, select Avaya Oceana® Cluster 1.

The attribute that enables or disables status check on the Context Store connection every 60 seconds.

• To enable status check, keep the default value true.

• To disable status check, select false.

The attribute that enables or disables the secure communications with the other services or snap-ins.

To make all inter-component calls over HTTPS, select true.

Salesforce.com accepts and authorizes applications connections through HTTPS. Therefore, you must configure Avaya Oceana® for HTTPS and start Avaya Workspaces through HTTPS. If you do not use HTTPS, agents cannot log in to Salesforce.com and Avaya Workspaces to automatically retrieve and view Customer details from Salesforce.com on Voice interactions.

The attribute that enables or disables merging of CRM data into the Oceana customer database.

The address of the CRMGateway Breeze cluster.

You can enter only an IP address or a Fully Qualified Domain Name. For example, w.x.y.z or abc.avaya.com.

The various CRM settings in json format.

For CRMGateway, Avaya Oceana® supports selective fields. Using the selective fields feature, you can request for specific CRM details instead of a full record. For example, customerEmails, customerAccounts, and lastUpdatedTimeStamp.

The attribute that enables or disables status check on the CRM connection every 60 seconds.

• To enable status check, keep the default value true.

• To disable status check, select false.

The attribute that defines the timeout for all calls to external rest-services.

This value indicates that the Centralized Logging is needed by the snap-in. Enables Centralized Logging once snap-in is installed.

The supplier ID that Avaya provides.