Configuring keyword groups

Last Updated : May 04, 2022 |

About this task

You must assign at least one keyword to a keyword group before you can save the keyword group. The keyword search in an email message is not case sensitive. For example, if you add the word John, the Email Manager also matches JOHN and john. The Keyword field supports the Unicode UTF-8 character set.

You can specify a spelling accuracy in the keyword group. Keyword groups support only asterisks (*) and question marks (?) as wildcard characters. The asterisk (*) represents multiple characters. For example, t* specifies a list of all the words that start with t. The question mark (?) represents a single character. For example, p?t specifies all three letter words that start with p and end with t.

A keyword does not support the following characters: +-!(){}[]^"~:\&&||#$@€/><,.‘;=%£&¬|`'“. If you use any of these characters in your keywords, you receive an error message stating that the keyword contains invalid characters.

Procedure

  1. Start Omnichannel Administration Utility.
  2. In the navigation pane, click E-mail.
  3. Click Keyword Groups.
  4. Perform one of the following steps:

    • Click New.

    • Select an existing keyword group and click Edit.

  5. In the Keyword Group section, perform the following steps:
    1. In the Group Name field, enter a unique name for the keyword group.
    2. In the Keyword field, enter a word or a group of words related to the keyword group.
    3. Select the Allow spelling inaccuracies check box to allow close misspellings of the word.

    The system displays the following levels of accuracy:

    • Low (greater than 70% accuracy)

    • Medium (greater than 80% accuracy)

    • High (greater than 90% accuracy)

  6. Select the required level of accuracy.
  7. Click >.

    The system moves the keyword or expression to the Keywords in Group section.

  8. Click Save.