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Deploying Avaya Oceana®

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Legal
Introduction
- Purpose
- Change history
Overview
- Avaya Oceana overview
- Architecture
Security Considerations for Avaya Oceana® and Avaya Analytics™ deployments
Deployment process
- Work flow
Planning and preconfiguration
- Planning and preconfiguration
Deploy Avaya Breeze® nodes
- Deploy Avaya Breeze platform nodes overview
  - Avaya Breeze platform nodes deployment checklist
  - Verifying the Avaya Breeze platform deployment using System Manager
- CylancePROTECT deployment on Avaya Breeze®
Configure certificates
Configure Session Manager routing
- Configuration overview
Deploy Avaya Oceana® clusters
- Deploy Avaya Oceana® clusters
Deploying External Data Mart
- Deploy External Data Mart overview
Deploy Engagement Designer tasks and workflows
Deploy Omnichannel Windows Server
- Deploy Omnichannel Windows Server overview
Commission Avaya Control Manager
- Commission Avaya Control Manager overview
Configure Communication Manager and Call Center Elite for Avaya Oceana
- Configure Communication Manager and Call Center Elite overview
Configure Application Enablement Services
Configure wait treatments for Voice contacts
- Configure wait treatments for Voice contacts overview
Deploy the sample workflows for Voice
Configure Voice Self Service
- Configure Voice Self Service for Avaya Oceana overview
  - Configure Avaya Experience Portal
  - Configure Avaya Aura Call Center Elite
Configure Callback Assist
Configure Post Call Survey
Configure Authorization Service for Outbound Connector
- Configuring authorization service for outbound connector provider cluster
- Enabling authentication flag in the OCP service cluster
Configure voice resources through Avaya Control Manager
- Configure Voice resources through Avaya Control Manager
Verify Voice contacts
- Verify Voice contacts using Avaya Workspaces
Configure Avaya Oceana® with Avaya WebRTC Connect agents
Configure Avaya Oceana® with web and mobile voice calls
Configure Avaya Oceana® with web and mobile voice calls and Avaya WebRTC Connect agents
- Checklist for configuring Avaya Oceana with web and mobile voice calls and Avaya WebRTC Connect agents
Configure Avaya Oceana® with web and mobile video calls and Avaya WebRTC Connect agents
Remote worker solution
- Remote worker solution overview
Deploy Web Voice and Web Video for remote workers
- Deploy Web Voice and Web Video for remote workers overview
  - Checklist for configuring Avaya Oceana with remote Avaya WebRTC Connect agents
  - Install and configure Avaya Aura Session Border Controller
Configure Avaya Session Border Controller for external mobile client access
Deploy Multimedia channels for remote workers
- Deploy Multimedia channels for remote workers overview
Configure the sample Chat client
- Configure the sample Chat client overview
Configure Chat
- Configure Chat overview
Verify Chat contacts
- Verify Chat contacts using Avaya Workspaces
Configure Email
- Configure Email overview
Verify Email contacts
- Verify Email contacts using Avaya Workspaces
Configure SMS
- Configure SMS overview
Verify SMS contacts
- Verify SMS contacts using Avaya Workspaces
Configure Social Media
- Configure Social Media overview
Verify Social Media contacts
- Verify Social Media contacts using Avaya Workspaces
Configure Messaging
Configure the sample Messaging clients
- Configure sample Messaging clients
Verify Messaging contacts
- Verify Messaging contacts using Avaya Workspaces
Configure Outbound
- Configure Outbound overview
Verify Outbound contacts
- Verify Outbound contacts using Avaya Workspaces
Avaya Workspaces for Avaya Oceana® logging
Deploy Avaya Oceana® for High Availability
Configure Oceana Customer Management Tool and Omnichannel Administration Tool
Configure Avaya CRMGateway snap-in
Configure secure connections from Avaya Oceana® Cluster 1 to External Data Mart
Centralized logging
Resources
Service attributes
- Service attributes overview

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Deploying Avaya Oceana®

Sample Voice workflow

Sample Voice workflow

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Last Updated : Nov 29, 2019 |

Avaya Oceana® Solution

Deploying

The following diagram describes the process flow for the sample Voice workflow:

Figure : 1. Sample Voice workflow

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