Oceana Customer Management Tool (OCMT) is an application using which you can manually add customer data. You can also use it to import customer data from an external source into Avaya Oceana®.

You can gain access to the components of OCMT from the toolbar on the left of the OCMT window.

Icon	Name	Description
	Import customer data	Import customer data from a text file, ODBC, or manually. You can add customer data manually, import data from an external source, edit the data, and export the data.
	General Settings	View the log files to track problems in OCMT.
	Help	Get information about using OCMT.

Considerations

In a single import, OCMT limits you to import 20000 customers in Avaya Oceana®. However, you can import new sets of customers by repeatedly using OCMT.

There is also a limit on the overall number of customers that the database can store. If there are any contacts that are currently being processed or in queue to agents, OCMT permits only one customer at a time to be imported in Avaya Oceana®. These measures are taken to ensure that OCMT does not impact the normal operation of Avaya Oceana® Contact Center.

In your environment, OCMT is not supported if Round Trip Time (RTT) between the following servers is more than 500 ms:

• The server where OCMT is running

• The Omnichannel Provider server

It is highly recommended to run OCMT in environments where RTT is less than 200 ms.