Verifying the dial plan for Avaya Oceana

Last Updated : May 20, 2019 |

About this task

Use this procedure to verify that the dial plan for Avaya Oceana® is correctly configured to allow Experience Portal to dial back the customer.

Procedure

  1. Log on to the Experience Portal Manager (EPM) interface.
  2. In the navigation pane, click System Configuration > VoIP Connections.
  3. On the SIP tab, verify the entry for Session Manager.
  4. Log on to the System Manager web console.
  5. On the System Manager web console, click Elements > Routing > Dial Patterns > Dial Patterns.
  6. On the Dial Patterns page, verify the dial pattern that Session Manager can use to route calls to Communication Manager.