Hardware and software specifications

Last Updated : Jun 23, 2025 |

Avaya Oceana® is a suite of software applications comprising of a set of Avaya Breeze® platform Snap-Ins and additional installation software. Avaya Oceana® is deployed on virtualized platforms utilizing VMware ESXi. This deployment in turn is deployed on actual physical hosts. Each Avaya Breeze® platform server instance on the host virtual machine must be allocated the reserved memory and vCPU configuration.

Supported virtualized environments

The customer and the external integrator must supply all virtualization software and hardware to host the virtualized deployment. Avaya recommends that the Avaya Breeze® platform installation, which is part of a single cluster, must be hosted on different VMware ESXi hosts. This guarantees service availability and ensures high availability of the solution even if one of the VMware ESXi hosts is unavailable.

All solution applications that are part of the Avaya Oceana® suite require the following virtualized environments:

VMware ESXi

Avaya Oceana®

Avaya Control Manager

Avaya Analytics™

VMware ESXi 7.0

Yes

Yes

Yes

VMware ESXi 8.0

Yes

Yes

Yes

Citrix/Xenapp 7.6

Yes

Yes

Yes

Supported operating systems

All operating systems that Avaya Oceana® requires must be provided by the end customer where it is not explicitly provided by Avaya.

Operating system

Avaya Oceana®

Red Hat Enterprise Linux 8.8

Avaya Breeze® platform

Red Hat Enterprise Linux 8.x

Avaya Analytics™

Microsoft Windows 10 and Windows 11 (x32 and x64)

Avaya Workspaces

Apple Mac OS 10.11+

Avaya Workspaces

Microsoft Windows Server 2012, 2016, and 2019 (Standard and Enterprise) with SQL Server 2012, 2014, and 2016 (Standard and Enterprise).

Avaya Control Manager

Microsoft Windows Server 2019

OCP database

External Data Mart (EDM) database
Note:

  • Red Hat Enterprise Linux for Avaya Breeze® platform is provided by Avaya.

  • Red Hat Enterprise Linux for Common Services is provided by Avaya.

Supported browsers

Component

Microsoft Edge Chromium

Google Chrome (Windows and Apple MAC)

Mozilla

Firefox Standard

Firefox Enterprise

Avaya Workspaces for Avaya Oceana®

  • Supervisor and agent role

    Avaya Workspaces admin role

  • Customer Journey

  • Co-Browsing Snap-in agent role

144, 145

144, 145, 146

147, 148

140.8

Co-Browsing Snap-in customer

145

145, 146

148

140.8

Avaya Control Manager

145

145, 146

148

Not supported

Avaya Workspaces for Avaya Oceana® — Avaya WebRTC Connect Voice and Video agent

145

Video: Not supported

Voice: supported

146

148

Not supported

Customer Avaya WebRTC Connect application

145

Video: Not supported

Voice: supported

146

148

Not supported

Avaya Analytics™ Release 4.x Real Time Reporting (using supervisor Avaya Workspaces for Avaya Oceana®)

144, 145

145, 146

147, 148

140.8

Avaya Analytics™ Release 4.x Historical Reporting

144, 145

145, 146

147, 148

140.8

Avaya Oceana® Multimedia Data Viewer & Avaya Oceana® Dashboard & Monitor

144, 145

145, 146

148

Not supported

Avaya Oceana® Administration Tool and OCMT

144, 145

145, 146 with Click Once Extension

148 with Click Once Extension

Not supported

Supported endpoints

In addition to Avaya Workspaces for Windows, Avaya Oceana® supports the following endpoints:

Avaya endpoint/softphone

Supported versions

9600 Series IP Deskphone 96x1 (SIP)

9608, 9611, 9621, and 9641

9600 Series IP Deskphone 96x1 (H.323)

9650, 9608, and 9611

16xx series IP deskphone

1608 and 1611

46xx series IP deskphone

4620 and 4621

J100 Series

J169 and J179

Avaya one-X® Agent (H.323)

2.5.8 and later

Avaya Agent for Desktop

1.7.x, 2.0

Supported mobile and desktop operating systems

Avaya WebRTC Connect supports the following mobile and desktop operating systems:

Platforms

Supported versions

iOS

13.4.1

Android

10.0

Windows

Windows 10 Pro and Windows 10 Pro for Workstations 64-bit OS

Mac OS

11.2.3

Supported WebRTC Agent Client Software Versions

Platforms

Supported versions

Google Chrome

89