Deploying the sample Web Video workflow

Last Updated : Dec 15, 2020 |

About this task

Avaya provides a sample workflow for the Web Video channel. With this procedure, you can deploy the sample Web Video workflow and configure the workflow attributes.

Before you begin

  • Download the latest version of the sample workflow from PLDS.

  • In the Windows hosts file, add an entry containing the cluster IP address and FQDN of Avaya Oceana® Cluster 1. The FQDN in the entry must be different from the FQDNs of Avaya Oceana® Cluster 1 nodes.

Procedure

  1. In your web browser, enter the following URL to open the Designer Console of Engagement Designer:

    https://<AvayaOceanaCluster1_FQDN>/services/EngagementDesigner/index.html

  2. Click Import.
  3. In the Import Workflow dialog box, click Choose File.
  4. Browse to the folder containing the sample workflow, select the workflow, and click Import.
  5. Click Save Workflow.
  6. In the Save Workflow dialog box, do the following:
    1. In the Workflow field, type OceanaVideoAssistedService.

      You can provide any name for the workflow.

    2. Select the folder where you want to save the workflow.
    3. Click Save.
  7. Click Deploy Workflow.
  8. In the Deployment Details dialog box, click OK.
    Important:

    Ensure that you do not add unique information in the first five seconds of the initial announcement.

    A setup time associated with the STUN (Session Traversal Utilities for NAT) server specifies that the client cannot hear the first five seconds of the initial announcement. However, in the first five seconds of the initial announcement, you can add ring back or play music.

  9. In your web browser, enter the following URL to open the Admin Console of Engagement Designer:

    https://<AvayaOceanaCluster1_FQDN>/services/EngagementDesigner/admin.html

  10. On the Workflows tab, verify that the OceanaVideoAssistedService workflow is available in the list of deployed workflows.
  11. On the Workflows tab, select the OceanaVideoAssistedService workflow and click Attributes.
  12. On the Workflow Attributes tab, do the following:
    1. In the MaintenanceMode field, replace the default value False with the value True if your site is down for maintenance.
    2. In the DefaultDestination field, enter the value in the following format:

      <Number>@<Domain.com>

      The <Number> is the Default Destination number to which the calls must be transferred if a problem occurs in the workflow.

    3. Click Close.