Use this procedure to set the System ANI parameter. This value specifies the number that the customers see when they receive callbacks. This value must match the number assigned to the Oceana Callback in Experience Portal applications.
Procedure
Log on to the Avaya Callback Assist Administration interface.
In the navigation pane, click Global Settings.
On the Global Settings Management page, select the General tab.
In the System ANI row, in the Actions column, click the Edit icon.
The interface displays the Configuration Entry dialog box.
In the Value field, set the value of the System ANI parameter.
