Avaya Oceana® may undergo outages or maintenance windows longer than 15 minutes. The users who message the contact center during an outage period may be unaware that the message has not been delivered to the Contact Center.
The Delivery Failure Notification feature provides automatic configurable notification to the users that the message has not been processed and to retry again later. The system notifies the users with a message similar to the following:
Unfortunately the system is unavailable at the moment. Please try your message again later.
You can modify the notification in the deployment excel file.
The users are also notified that the messages sent to the Contact Center are not processed if Avaya Oceana® has reached the maximum capacity. In this scenario, the system notifies the users with a message similar to the following:
Unfortunately the system is busy at the moment. Please try your message again later.
You can modify the notification in the deployment excel file.
Important:
This feature does not need any configuration. Defaulted messages are in place for both the system busy and system unavailable scenarios. You can modify the default messages in the deployment excel file.
