The time in minutes after which the Co-Browsing session between the agent and customer closes because of inactivity. The default value for this attribute is 2. You can specify any value between 2 to 30 to configure this attribute.
Inactive Timeout Message
The message that must be displayed to the agent and customer after the inactive timeout. The length of the message must be between 10 to 80 characters.
Session Timeout (Minute)
The time in minutes after which the Co-Browsing session between the agent and customer closes. The default value for this attribute is 60. You can specify any value between 30 to 1440 to configure this attribute.
Enable Tokenless Access
The attribute that enables the requests to access resource end-points without the need of the Authorization token.
Ensure that you do not change the default value FALSE.
Oceana Serviceability Feature Enable
The attribute that enables or disables this snap-in's heartbeat and lifecycle messages to be shown on System Manager Monitoring Service page.
Database Configuration
Name
Description
Enable JNDI
The attribute that enables or disables Java Naming and Directory Interface (JNDI).
For Avaya Oceana®, select false.
Database JNDI Name
The JNDI name of the Co-Browse database.
Database Type
The type of the Co-Browse database.
For Avaya Oceana®, select intersystemcache.
Database Dialect
The dialect of the Co-Browse database.
To set this attribute, type the dialect as org.hibernate.dialect.Cache71Dialect.
Omnichannel Database Configuration
Name
Description
Database User Name
The user name for the Co-Browse database.
To set this attribute, type the user name as Cobrowse.
Database Password
The password for the Co-Browse database.
To set this attribute, type the password as Oceana16.
Database Driver Class
The driver class name of the Co-Browse database.
To set this attribute, type the class name as com.intersys.jdbc.CacheDriver.
Database IP/FQDN
The IP address or FQDN of the Co-Browse database.
Database Port
The port number of the Co-Browse database.
Ensure that you keep the default port number 1972.
Secure InterSystem Cache
The attribute that enables or disables the secure communication to the Co-Browse database.
