Creating a site definition

Last Updated : Jul 23, 2019 |

About this task

Use this procedure to create a site definition in Avaya Callback Assist Administration to link Callback Assist to Experience Portal.

Before you begin

Create a Web Service user in Experience Portal Manager (EPM).

Procedure

  1. Log on to the Avaya Callback Assist Administration interface.
  2. In the navigation pane, click Site Definitions.
  3. On the Site Definitions page, click Add New.

    The interface displays the Add Site dialog box.

  4. In the Site name field, type a name for the site.
  5. Click Add New.

    The interface displays the Add Primary EPM dialog box.

  6. In the Outbound Web Service IP Address/Hostname field, enter the IP address or host name of the EPM server.
  7. In the Outbound Web Service User field, enter the user name of the Web Service user that you created in EPM.
  8. In the Outbound Web Service Password field, enter the password of the Web Service user that you created in EPM.
  9. Optional In the Outbound Web Service Timeout(milliseconds) field, change the default value based on your requirement.
  10. Click Ok.
  11. In the Add Site dialog box, click Ok.
  12. On the Site Definitions page, verify the row for the new site.