EU Data Center Deployments

Last Updated : Nov 16, 2021 |

Avaya Oceana® introduces EU Data Center deployments feature that allows the user to determine at installation time if the AWS instance used is US data center or EU Data Center. You can perform the selection in the deployment excel file. After deployment, you cannot make any changes between the data centers. The default selection is US data center. Avaya Oceana® and the Messaging Connector continue to remain on-premise. The overall system operation remains unchanged.

Configuration

The Avaya NPI Ops team must perform this task on behalf of a customer.

Operation

The URL used by the messaging connector is https://api.smooch.io OR https://api.eu-1.smooch.io depending on the system setting.

Scenario

Operation

User selects EU data center

The functionality is unchanged. All API calls are directed to the EU instance.

Limitations

You must select the data center during installation. After selection, you cannot change the data center.