Configuring the session timer

Last Updated : Jun 24, 2019 |

About this task

Use this procedure to configure the session timer to control the time for which Callback Assist waits for an agent to answer the callback.

Procedure

  1. Using SSH client, connect to the Communication Manager System Access Terminal (SAT) interface.
  2. Run change signaling-group n.

    n is the number of the signaling group.

  3. On page 1 of the SIGNALING GROUP screen, in the Session Establishment Timer (min) field, update the value of the session timer.

    This value reflects the length of time for which a call remains waiting for an agent in the agent-first mode. Therefore, you must adjust this value carefully. For more information, see the Callback Assist documentation.

  4. Save the settings.