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Introduction
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Overview
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Security Considerations for Avaya Oceana® and Avaya Analytics™ deployments
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Deployment process
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Planning and preconfiguration
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Deploy Avaya Breeze® nodes
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Configure certificates
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Configure Session Manager routing
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Deploy Avaya Oceana® clusters
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Deploying External Data Mart
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Deploy Engagement Designer tasks and workflows
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Deploy Omnichannel Windows Server
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Commission Avaya Control Manager
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Configure Communication Manager and Call Center Elite for Avaya Oceana
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Configure Application Enablement Services
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Configure wait treatments for Voice contacts
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Deploy the sample workflows for Voice
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Configure Voice Self Service
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Configure Callback Assist
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Configure Post Call Survey
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Configure Authorization Service for Outbound Connector
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Configure voice resources through Avaya Control Manager
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Verify Voice contacts
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Configure Avaya Oceana® with Avaya WebRTC Connect agents
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Configure Avaya Oceana® with web and mobile voice calls
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Configure Avaya Oceana® with web and mobile voice calls and Avaya WebRTC Connect agents
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Configure Avaya Oceana® with web and mobile video calls and Avaya WebRTC Connect agents
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Remote worker solution
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Deploy Web Voice and Web Video for remote workers
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Configure Avaya Session Border Controller for external mobile client access
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Deploy Multimedia channels for remote workers
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Configure the sample Chat client
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Configure Chat
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Verify Chat contacts
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Configure Email
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Verify Email contacts
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Configure SMS
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Verify SMS contacts
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Configure Social Media
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Verify Social Media contacts
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Configure Messaging
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Configure the sample Messaging clients
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Verify Messaging contacts
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Configure Outbound
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Verify Outbound contacts
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Avaya Workspaces for Avaya Oceana® logging
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Deploy Avaya Oceana® for High Availability
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Configure Oceana Customer Management Tool and Omnichannel Administration Tool
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Account Types
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Customer data import
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Customer data cleanup
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Customer data search
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Import to Avaya Oceana®
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Export customer data
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General settings
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Configure Avaya CRMGateway snap-in
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Configure secure connections from Avaya Oceana® Cluster 1 to External Data Mart
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Centralized logging
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Resources
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Service attributes
