Setting Avaya Oceana-specific parameters

Last Updated : Jun 24, 2019 |

About this task

Use this procedure to set the parameters that are specific to Avaya Oceana®.

Procedure

  1. Log on to the Avaya Callback Assist Administration interface.
  2. In the navigation pane, click Oceana Configuration.

    The interface displays the Oceana Configuration page.

  3. For each of the following parameters, click the corresponding Edit icon, set the appropriate value, and click Ok:

    Parameter

    Example value

    Default Oceana Ingress VDN

    The Ingress VDN that you configured while configuring wait treatments for Voice contacts.

    Extended Context Lease Time (in minutes)

    5

    Oceana Context Store Touch Point Label

    Voice__CallbackAttempted

    Oceana Core Data Service REST API Connection Timeout (in milliseconds)

    4000

    Oceana Core Data Service REST API IP Address/Hostname

    The IP address or FQDN of the cluster that hosts the OceanaCoreDataService snap-in.

    Oceana Core Data Service REST API Port Number

    443

    Work Assignment REST API Connection Timeout (in milliseconds)

    4000

    Work Assignment REST API IP Address/Hostname

    The IP address or FQDN of the cluster that hosts the Work Assignment snap-in.

    Work Assignment REST API Port Number

    443