In the Select Extension window, enter the extension number for which the split assignment is to be changed.
ADDITIONAL INFORMATION:
The extensions that are assigned to each split can be viewed in the Move Extensions Between Splits window. See Move extensions between splits for more information.
Select OK.
STEP RESULT:
Supervisor displays the Change Extension Split Assignments window.
The Move Extension From Split field shows the current split assignment. The Move Extension To Split field shows available split names or numbers. If an agent is logged in on the extension, the logged-in icon is displayed as shown in the above graphic. If an agent is not logged in on the extension, an icon is not displayed.
Perform one of the following actions:
ADDITIONAL INFORMATION:
If...
Then...
You want to change split assignments for an extension other than the one that is displayed
Select Cancel to return to the Select Extension window and then return to step 5.
You want to change split assignments for this extension
Continue with the next step.
Perform one of the following actions:
ADDITIONAL INFORMATION:
If...
Then...
You want to remove a split assignment from this extension
Select the split name or number that is to be removed from this extension in the Move Extension From Split box.
You want to assign a split assignment to this extension
Select the split name or number that is to be assigned to this extension in the Move Extension To Split box.
Select OK.
STEP RESULT:
CMS applies the split assignment changes made to the extension.
