You must create a pseudo-ACD as described in Pseudo-ACD administration.

Before loading data onto a pseudo-ACD, you must back up the data archived from an existing ACD. Review the information in Considerations for backing up data from a real ACD to load on a pseudo-ACD.

Set the pseudo-ACD as the current ACD before attempting to load data into it.

Loading a pseudo-ACD with data automatically overwrites any existing data currently used by the pseudo-ACD.

When created, a new pseudo-ACD has historical data storage parameters set to zero. To load data into the pseudo-ACD, the historical data storage allocation values must match or be greater than the values for the ACD from which the data was archived.

Storage intervals and data collection settings must be configured to match those of the ACD supplying the data. Otherwise, the process of loading data onto the pseudo-ACD might fail.