Adding an AUX reason code name using the PC Client

Last Updated : Feb 22, 2020 |
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Resource Id: Chapter3-039_html:1056
  1. From the Controller window, select CommandsDictionary.
    STEP RESULT:
    CMS Supervisor displays the Dictionary window.
  2. In the Operations list, select AUX Reason Codes.
  3. In the ACD field, enter the ACD or ACD group on which the AUX Reason Codes reside.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Dictionary AUX Reason Codes window.
  5. In the AUX Reason Code Name field, enter the name for the AUX reason code.
  6. In the AUX Reason Code field, enter an AUX reason code number from 0 to 99.
    ADDITIONAL INFORMATION:
    You can enter any other information about the AUX reason code in the Description field. You can enter only 50 or fewer characters in this field.
  7. From the Actions menu, select Add