Viewing split/skill string values using the PC Client

Last Updated : Nov 18, 2024 |
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  1. From the Controller window, select CommandsDictionary.
    STEP RESULT:
    CMS Supervisor displays the Dictionary window.
  2. In the Operations list, highlight Split/Skill String Values.
  3. In the ACD field, enter the ACD or ACD Group on which you want to view the split/skill string values.
  4. Select OK.
    STEP RESULT:
    CMS Supervisor displays the Dictionary Split/Skill String Values window.