Deleting an ACD from an ACD group using the PC Client

Last Updated : Feb 25, 2020 |
Prolog information
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Resource Id: Chapter7-12_html:1218
Before you begin
Before doing this procedure, you should ensure that you have read and understood the considerations for administering ACD groups.
CMS must be in single-user mode to administer ACD groups.
  1. From the Controller window, navigate to CommandsCall Center Administration.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration window.
  2. In the Operations list, select ACD Groups.
  3. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration ACD Groups window.
  4. In the ACD Group Name field, enter the name of the ACD group from which you want to delete a member ACD.
    ADDITIONAL INFORMATION:
    Note:
    If you are unsure of the name of the ACD group, use the procedure, Listing ACD groups using the PC Client.
  5. From the menu bar, select ActionsGet contents.
    STEP RESULT:
    Supervisor displays the Call Center Admin ACD Groups Get contents dialog.
  6. In the ACD drop-down list box, select the ACD to remove from this ACD group.
    ADDITIONAL INFORMATION:
    Note:
    If a CMS user does not have read and write permissions for an ACD, that ACD will not appear in this list. To view all of the ACDs assigned to this ACD group, see Viewing the contents of an ACD group using the PC Client.
  7. From the menu bar, select ActionsFind one.
    STEP RESULT:
    If the select ACD is a member of the specified ACD group, 1 matches found is displayed in the status bar.
  8. Select ActionsDelete.
    STEP RESULT:
    The selected ACD is removed from the specified ACD group and CMS Supervisor displays a message box asking if the synonyms assigned to this ACD should be removed as well.
  9. Select the OK button to remove all synonyms that were assigned to this ACD through ACD group administration.
    ADDITIONAL INFORMATION:
    Otherwise, select NO to preserve all synonyms on the ACD.