Deleting an ACD from an ACD group in the Web Client

Last Updated : Oct 29, 2024 |
Prolog information
Metadata
Keywords:
Use this procedure to remove an ACD from an ACD group.
  1. Navigate to AdministrationCall Center AdministrationACD Groups.
  2. Click Group Contents for one of the ACD groups.
    STEP RESULT:
    CMS Supervisor displays the list of ACDs administered for the ACD group.
  3. When prompted, click Delete Synonyms if you want to delete ACD group synonyms from the ACD.
    ADDITIONAL INFORMATION:
    Alternatively, click Keep Synonyms.
Related links
ACD group administration