CMS feature access

Last Updated : Jul 25, 2024 |
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Resource Id: featureaccess:940
Use the Feature Access page to manage CMS user permissions for the following administrative features:
  • Agent Administration
  • Call Center Administration
  • Custom Reports
  • Dictionary
  • Exceptions
  • Forecast
  • Maintenance
  • Reports
  • CMS System Setup
  • Tenants
  • Timetable
  • User Permissions
  • Unix (command line access)
  • Password (Web Client only)
The assigned permissions affect which administration feature areas are displayed in CMS Supervisor. For example, a user that does not have Dictionary permissions will not see the Dictionary administration option.