Navigate to AdministrationCall Center AdministrationReportsVector Configuration.
STEP RESULT:
CMS Supervisor displays the Vector Configuration window.
In the Current ACD drop-down list, select the ACD for which you want to run a report.
Click Vectors to select the vectors to display in the report.
ADDITIONAL INFORMATION:
Enter a vector or a series of vectors separated by semicolons (;) to display the results in the Search Results shuttle. Move the vectors to the Selected Vector(s) area. You can add up to 1000 vectors for the report.
