Viewing Switch Setup data using the PC Client

Last Updated : Apr 17, 2020 |
Prolog information
Resource Id: browseacdswindow:214
Resource Id: browseacdswindow:756
  1. From the Controller window, navigate to ToolsSystem Setup.
    STEP RESULT:
    CMS Supervisor displays the System Setup window.
  2. In the Operations list, highlight Switch Setup.
  3. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Switch Setup window.
  4. In the ACD field, enter the name or number of the ACD to display.
    ADDITIONAL INFORMATION:
    To have all ACDs returned from the query so that you can cycle through them in this dialog, leave this field blank and proceed to the next step.
  5. From the menu bar, select ActionsFind one.
    STEP RESULT:
    CMS Supervisor displays the setup information for the specified ACD. If more than one match was found, use the Next and Previous items found under the Actions menu to cycle through them.