From the Controller window, select CommandsDictionary.
STEP RESULT:
CMS Supervisor displays the Dictionary window.
In the Operations list, select VDNs.
In the ACD field, enter the ACD on which you want to modify the name of a VDN.
Click OK.
STEP RESULT:
CMS Supervisor displays the Dictionary VDNs window.
To find a VDN name to modify, only one of the fields requires a VDN to be specified. Perform one of the following actions to specify an existing VDN in the Dictionary:
ADDITIONAL INFORMATION:
In the VDN Name field, enter the name of the VDN.
In the VDN field, enter the number of the VDN.
From the Actions menu, select Find one.
STEP RESULT:
CMS Supervisor retrieves and displays the information for the specified VDN name, if valid.
In the VDN Name or Description field, make the necessary changes.
