Using the PC Client, you can click CommandsTenant Administration to navigate to the Tenant Admin sub menu window. The Operations tab in the Tenant Admin sub menu window include the following menu items:
Tenant Agent Assignment
Tenant Agent Groups
Tenant Call Work Code Assignment
Tenant Split/Skill Assignment
Tenant Trunk Group Assignment
Tenant VDN Assignment
Tenant Vector Assignment
Note:
Tenant login IDs have read access only to Tenant Agent, VDN, Vector, Trunk Group, CWC, and Split/skill assignments. Tenant users have read/write access to Tenant Agent Groups.
Note:
You can use synonyms in the fields of all the tenant assignment screens.
