Modifying an ACD group name using the PC Client

Last Updated : Feb 25, 2020 |
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Resource Id: Chapter7-13_html:1219
Before you begin
Before doing this procedure, you should ensure that you have read and understood the considerations for administering ACD groups.
CMS must be in single-user mode to administer ACD groups.
  1. From the Controller window, navigate to CommandsCall Center Administration.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration window.
  2. In the Operations list, select ACD Groups.
  3. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration ACD Groups window.
  4. In the ACD Group Name field, enter the name of the ACD group to change.
    ADDITIONAL INFORMATION:
    If you do not know the name of the ACD group, use the procedure, Listing ACD groups using the PC Client.
  5. From the menu bar, select ActionsFind one.
    STEP RESULT:
    If the ACD group name is valid, its numeric ID is displayed in the ACD Group Number field and 1 matches found is displayed in the status bar.
  6. In the ACD Group Name field, change the name of this ACD group.
    ADDITIONAL INFORMATION:
    See Considerations for administering ACD groups for information on naming conventions.
  7. When you have finished changing the name of the ACD group, select ActionsModify from the menu bar.
    STEP RESULT:
    The modification for the ACD group is made to the CMS database and Successful is displayed in the status bar.