Use the Tenant Admin Agent Groups Assignment window to build tenant specific agent groups. The tenant specific agent groups created using this window are different from the agent groups built using . The agent groups created using can contain any agents from the ACDs. The Tenant specific agent groups are limited to agents within a specific tenant partition. Tenant users can only access tenant agent groups pertaining to permissible tenants. Tenant users are not allowed to use the non-tenant specific agent groups.
The PC Client Tenant Admin Agent Groups Assignment window consists of an action list which is described in the following table:
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Field
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Description
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Add
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Adds the entry for a tenant and the associated agent group in the current user window to the database. If an entry already exists, the system displays Already exists on the window status line. The user must have write permission for the Tenant feature and write permission for the tenant number.
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Delete
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Removes the agent group belonging to the tenant entry in the current window from the database. If the database entry does not exist, the system displays Does not exist on the status line. The user must have write permission for the Tenant feature and write permission for the tenant number.
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Find one
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Finds an entry in the database that matches the tenant and agent group fields. The status line for the current window indicates the total number of matches found. The user must have read permission for the Tenant feature and read permission for the tenant number.
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List all
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Lists all tenant and agent group entries in the database that match with the values entered in the fields of the current user window. The user must have read permission for the Tenant feature and read permission for the tenant number.
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Next
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After doing a Find one search resulting in more than one match, this selection displays the next match.
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Previous
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After doing a Find one search resulting in more than one match, this selection displays the previous match.
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Copy
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Copies the contents of the specified tenant agent group to the new agent group. If an entry already exists, the system displays Already exists on the window status line. Use the Tenant Admin Agent Groups Assignment window to enter the agent group to copy from. The user must have write permission for the Tenant feature and write permission for the tenant number.
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Get contents
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Use this option to manipulate the contents of the agent group. Use the login ID field in this window to add, delete, or list agents for the tenant specific agent group.
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