Considerations for exception thresholds

Last Updated : Aug 26, 2024 |
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When exception thresholds are configured, consider the following:
  • The occurrence threshold for any exception must be between 0 to 999.
  • The time limit for timed exceptions must be between 0 to 28800 seconds.
  • If a time limit is entered for an activity, an occurrence threshold for that activity must also be entered.
  • When an exception is made active, CMS starts checking for the exception immediately as long as data collection is activated.
  • The default setting for most exceptions is off. However, the following exceptions are always active and cannot be stopped:
    • Malicious call trace
    • Data collection disruptions
    • Audio difficulty
    • Agent attempts to log in with more than one login ID