Administering a data summarization time zone using the PC Client

Last Updated : May 05, 2020 |
Prolog information
Metadata
Keywords:
Resource Id: System_Setup_Data_Summarization_Time_Zone:4529
To allow for alternative time zone reporting for daily, weekly, and monthly data, a second time zone can be defined to archive the data. This second time zone is in addition to the default ACD time zone, Doing this results in aggregating the data for two different time zones. Each time zone is aggregated based on the boundary of a day for the selected time zone. You can choose one time zone from the possible 600+ time zones to use as the second time zone for an ACD.
If tenant partitioning is installed, the user can define a time zone for each tenant within an ACD and choose from those time zones to have the data additionally aggregated. This results in storing the data in up to three different time zones. With the multi-tenancy feature installed, one time zone per tenant and one additional time zone for the ACD are supported.
In addition, the agent trace and exception data will be stored in UTC/GMT time enabling filtering and reporting of agent trace and exception data based on the time zone selected on CMS Supervisor.
Note:
The administration of time zones does not automatically create the time zone data in the daily, weekly, and monthly tables. The Archiver must run after the time zone is administered.
Before you begin
Change the system to single-user state before you do this task.
  1. From the Controller window, select ToolsSystem Setup.
  2. In the CMS System Setup window, select Data Summarization Time Zone in the Operations list.
  3. In the System Setup Data Summarization Time Zone window, do any of the following operations as explained in the table below:
    ADDITIONAL INFORMATION:
    Note:
    The System Setup Data Summarization Time Zone window displays the tenant option only if the customer has installed the tenancy feature.
    Field
    Description
    Add
    Adds the entry for the selected time zone and the associated ACD and tenant (if the tenancy feature is installed) in the current user window to the database. If an entry already exists, the system displays Already exists on the window status line.
    Delete
    Removes the entry for the selected time zone and the associated ACD and tenant (if the tenancy feature is installed) in the current window from the database. If the database entry does not exist, the system displays Does not exist on the status line.
    Find one
    Finds an entry in the database that matches the time zone and associated ACD and tenant (if the tenant feature is installed) in the current window. The status line for the current window indicates the total number of matches found.
    List all
    Lists all the ACDs, tenants and tenant users (if the tenancy feature is installed), and the time zones in the database that match with the values entered in the fields of the current user window.
    Next
    After doing a Find one search resulting in more than one match, this selection displays the next match.
    Previous
    After doing a Find one search resulting in more than one match, this selection displays the previous match.