Viewing the contents of an ACD Group using the PC Client

Last Updated : Nov 13, 2019 |
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  1. From the Controller window, select CommandsDictionary.
  2. In the Operationslist, highlight ACD Groups.
  3. Select OK.
    STEP RESULT:
    CMS Supervisor displays the Dictionary ACD Groups window.
  4. In the ACD Group Name field, enter the name of the ACD Group that you want to view.
  5. From the menu bar, select ActionsFind one.
    STEP RESULT:
    CMS Supervisor retrieves the information for the specified ACD Group, if valid.
  6. From the menu bar, select ActionsGet contents .
    STEP RESULT:
    CMS Supervisor displays the Dictionary ACD Groups Get contents window which lists all ACDs assigned to this ACD Group.